Zolteva Terms of Service

Effective date: October 9, 2026
Last updated: October 9, 2026

1. Agreement

Zolteva Solutions is a fictitious name registered in Florida (No. G26000135944) of TRADINGUPANDSONS LLC ("Zolteva", "we"), a Florida limited liability company based in Miami Gardens, Florida, United States. These Terms of Service ("Terms") are an agreement between Zolteva and the business that signs up for the Service ("Customer", "you"). The person who signs up confirms that they are authorized to accept these Terms for the business.

By checking the acceptance box at sign-up, you accept these Terms and our Privacy Policy.

The Service is for businesses only, not for personal or household use. You must be at least 18 years old to sign up.

2. The Service

Zolteva provides an AI phone receptionist, called "Elena", that:

• answers the calls to your business that you do not pick up, once you forward them to the phone number we assign to your receptionist;
• books appointments according to the business information, services and hours you give us; and
• notifies you of new appointments by email, at the address you give us at sign-up. Once the phone carriers approve our messaging registration, you will also be able to choose to receive them by text message (SMS), with your permission (see Section 11).

You choose the receptionist's voice and how she greets callers (in English, in Spanish, or in English with an option to switch to Spanish) at sign-up. You set up call forwarding on your own phone line, following the steps we give you.

3. Honest limits of the Service

Please read this section carefully.

• Elena is an artificial intelligence and can make mistakes. She may misunderstand a caller, get a name, date, time or service wrong, book an appointment that should not have been booked, or fail to book one that should have been.
• You are responsible for reviewing your appointments and for confirming important details directly with your customers.
• The Service is not an emergency service. It must not be used for emergencies or relied upon to handle them. Anyone with an emergency should hang up and call 911.
• Elena only knows what you tell us. If your services, prices or hours change, you must tell us; otherwise Elena will give callers outdated information. To update your business information, change it in your panel when that option is available to you, or write to operations@zolteva.com from the email address on your account.
• The Service depends on third parties, including phone carriers, Twilio, Microsoft Azure and Dograh (Elena's voice service: speech recognition, language model and synthetic voice), and on your own call-forwarding settings. We do not guarantee that every call will be answered or that the Service will be available without interruption.
• Calls are transcribed; the audio is not kept. Zolteva keeps the text of the conversation (the transcript and the call record) and the appointment details of the calls Elena answers, as described in the Privacy Policy. It does not keep any audio recording.

4. Plans and prices

All prices are in US dollars, per month.

• Extra minutes. Minutes used beyond the minutes included in your plan in a billing month are charged at the extra-minute price of your plan. Each call is counted from when Elena answers until the call ends, rounded up to the next full minute. Unused minutes do not carry over to the next month. Extra minutes are billed at the end of the billing month in which they were used.
• Changing plans. You can upgrade or downgrade your plan at any time from My account. An upgrade takes effect immediately and the prorated difference for the rest of the billing month is charged at that time; a downgrade takes effect at the end of the billing month already paid. There are no refunds or credits for unused time.
• Taxes. Prices do not include taxes. Where the law requires us to charge sales or other taxes, they will be added to your invoice.
• Price changes. We will notify you by email at least 30 days before a price change takes effect. You can cancel before then.

5. Free trial

• New Customers start with a 7-day free trial. With a valid promo code, the trial is 30 days. The

length of your trial is shown before you confirm.

• You need a card to start the trial. Nothing is charged when you start.
• When the trial ends, we will automatically charge your card for the first month of the plan you chose,

unless you cancel before the trial ends.

• After that, your plan renews automatically every month and your card is charged each month until you cancel.
• Minutes during the trial. During the 7-day trial you can use up to 60 minutes; during the 30-day trial, up

to the minutes included in the plan you chose. Extra minutes are not charged during the trial. If you reach
that limit, we will let you know by email and we may limit the Service until the trial ends.

• A pilot code may give months at no cost and without a card; its conditions are shown before you confirm and,

when it ends, the service stops unless you add a card.

• Each business can have only one trial.

6. Billing

• Payments are processed by Stripe. You enter your card directly on Stripe's secure checkout page; we never see or store your full card number.
• You authorize us, through Stripe, to charge your card for your monthly plan, any extra minutes and applicable taxes, until you cancel.
• If a payment fails, we may try to charge your card again over the following days and may notify you by email. If the payment is still not made 14 days after the first failed attempt, we may suspend the Service until it is paid.
• Refunds. Amounts already charged are not refunded, including for partial months, except where the law requires a refund.

7. How to cancel

• You can cancel at any time.
• To cancel, use My account (the link on the website and in your welcome email) or write to operations@zolteva.com from the email address on your account.
• If you cancel during the trial, you will not be charged, and the Service continues until the trial ends.
• If you cancel after the trial, cancellation takes effect at the end of the billing month you have already paid, and you will not be charged again except for extra minutes already used.
• We will confirm your cancellation by email.

8. What happens when you cancel

• Your receptionist's phone number. The phone number we assign to your receptionist is provided by Zolteva through Twilio and is not transferred to you. When your account ends, we may release that number 30 days later, and it may then be assigned to someone else.
• Your own business phone number always remains yours. You must turn off call forwarding on your phone when you cancel; otherwise unanswered calls will keep being forwarded to a number that no longer answers for your business. We give you the steps to turn it off where we have them.
• Your data. After cancellation we keep and then delete your information as described in the "How long we keep information" section of our Privacy Policy. Until it is deleted, you can ask us for a copy by writing to operations@zolteva.com.
• Alerts. We stop sending you appointment alerts, by any channel, when your account ends.

9. Your responsibilities

You agree that:

• the information you give us is accurate and you keep it up to date;
• you will review the appointments Elena books and confirm important details with your customers;
• you are responsible to your own customers for your use of the Service, including the appointments booked for your business and the information Elena gives on your behalf based on what you told us;
• you decide to use the Service on your phone line, and you will inform your customers and employees when the law requires it that calls answered by Elena are answered by an artificial intelligence and are transcribed (the text of the conversation is kept, not the audio), and you will obtain any consent the law requires of you. Elena introduces herself at the start of the call as the virtual assistant for your business, and does not tell callers that the call is recorded, because the audio is not kept. Laws on recording and transcribing calls differ from state to state; any notice or consent the law requires of you remains your responsibility;
• you will comply with all laws that apply to your business and to your use of the Service; and
• you are responsible for keeping access to your account and the email address on it secure.

10. Acceptable use

You must not use the Service:

• for any unlawful, fraudulent or deceptive purpose;
• for emergencies or as a substitute for emergency services;
• to harass, threaten or mislead callers, or to make Elena pretend to be a human when a caller sincerely asks;
• to collect information from callers that you are not allowed to collect, or sensitive information beyond what is needed to book an appointment;
• to interfere with, overload, copy, resell or reverse-engineer the Service; or
• in any way that breaks the rules of the phone carriers or of our providers.

We may suspend or end your account if you break this section or do not pay, after notice where reasonable.

11. Text messages (SMS)

Program name: Zolteva appointment alerts, a text-message program of Zolteva Solutions (a fictitious name of TRADINGUPANDSONS LLC).

What the program is: if at sign-up you choose text messages as a way to receive your appointment alerts and check the permission box, Zolteva Solutions will text you alerts about new appointments that Elena books for your business, at the cell number you give for them. It also sends one message that confirms your enrollment and replies to the keywords STOP and HELP. We send these messages only to our own business customers, never to their customers or the people who call.

When it starts: text alerts begin once the phone carriers approve our messaging registration. Until then, your appointment alerts reach you by email and we send no SMS.

Message frequency: message frequency varies with your appointments.

Message and data rates may apply.

To stop: reply STOP to any message to cancel at any time. For help: reply HELP to any message, or write to our customer support at operations@zolteva.com.

Agreeing to receive text messages is not a condition of purchase: you can choose to receive your alerts by email only.

Carriers are not liable for any delayed or undelivered messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Details are in the "SMS / Text messaging" section of our Privacy Policy.

12. Your information and our software

• You keep all rights in the information you give us about your business. You allow us to use it to provide the Service.
• Zolteva keeps all rights in the Service, including the software, Elena's configuration and our website.

13. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, to the extent permitted by law.

14. Limitation of liability

To the extent permitted by law, Zolteva will not be liable for indirect, incidental or consequential damages, or for lost profits or lost business, including from a missed call or an appointment booked incorrectly.

15. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you by email at least 30 days before they take effect. If you keep using the Service after that date, you accept the updated Terms; if you do not agree, you can cancel.

16. Contact

Zolteva Solutions, a fictitious name of TRADINGUPANDSONS LLC
18120 Northwest 42nd Avenue, Miami Gardens, FL 33055
Email: operations@zolteva.com